Waterfield Acquires VOX Network Solutions
Roanoke, IN – March 15th, 2023 Waterfield Private Equity Fund I, LP has acquired Vox Network Solutions, one of America’s fastest-growing technology companies, as measured by the company’s consecutive ranking in the annual Inc. 5000 list. VOX provides Cloud, A.I., Network, and Security solutions to a long list of Fortune 500 clients through offices spread throughout most of the Western United States. VOX has won multiple awards in the technology industry for its leadership, culture, and growth, as well as been awarded Partner of the Year by firms like Avaya, Vernit’s, and Egain. VOX has strategic partnerships with Cisco, Avaya, and Microsoft, ensuring their clients have access to the latest technologies and services. The acquisition of VOX Network Solutions by Waterfield Technologies will bolster the firm’s commitment to technology. “VOX was awarded one of the best places to work in both San Francisco and Los Angeles. That kind of culture is a great match for us,” remarked Richard R. Waterfield, Chairman of Waterfield Enterprises. “We look forward to their contribution to our operational growth.” The VOX Network Solutions acquisition marks the 78th acquisition by Waterfield Enterprises since Mr. Waterfield and his brother, J. Randall Waterfield, both Goldman Sachs alumni, founded the organization in 1998. ABOUT VOX NETWORK SOLUTIONS VOX Network Solutions is driven by a diverse team of consultants, entrepreneurs, and technologists. With six fundamental practices and a prescriptive process methodology, VOX seeks to empower clients, partners, and employees to create something better. Our proven track record with the top fortune 250 enterprise brands have enabled our clients to make informed business decisions resulting in measurable business and solution outcomes. As a result of this cooperative approach, VOX has been named one of the fastest-growing companies in the United States and has strategic partnerships with industry leaders such as Cisco, Avaya, and Microsoft. Learn more at www.voxns.com. ABOUT WATERFIELD Waterfield(tm) is an American investment management organization with interests in technology, energy, financial services, defense, management consulting, real estate, hospitality, and agriculture. Waterfield companies serve over 300 corporations and 30 Fortune 500 companies worldwide through operations in New York, Chicago, Los Angeles, San Francisco, London, Miami, Minneapolis, Austin, Tulsa, Oklahoma City, Dallas, and many other geographies. For more information, please visit www.waterfield.com. Press Contact: Deanna Schwieterman | (260) 261-5400 Waterfield is an equal opportunity employer.
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Waterfield Acquires Speech-Soft Solutions, Further Expanding Its Global Delivery Capabilities5/18/2022 Waterfield Private Equity Fund I, LP subsidiary Waterfield Technologies, a premier contact center solutions provider dedicated to delivering innovative solutions that span the entire contact center, has acquired Speech-Soft Solutions, further expanding its global delivery capabilities. Speech-Soft is a global provider of digital transformation services across the contact center with a specialization in Cisco integration and support and is the driving force behind products including Komandex Reskiller, Cisco CCE Contact Center Portal, and EntrAI.
“Our team holds an unparalleled depth of expertise on nearly every platform and technology within the contact center today,” said Steve Kezirian, CEO of Waterfield Technologies. “One of the biggest challenges companies face is understanding how to design their applications and stitch their technology together in a way that enables great experiences for the customer and agent. Our expertise lies in our ability to understand the entire ecosystem and deploy a solution that meets the KPIs set for those systems, regardless of platform. With the addition of Speech-Soft, we’re doubling down on our commitment to helping our customers solve this challenge so they can deliver real value.” Speech-Soft, now a division of Waterfield Technologies, will remain led by current CEO JP Reddy. “The entire team at Speech-Soft is very excited to join forces with Waterfield Technologies,” said JP Reddy, co-founder, and CEO of Speech-Soft Solutions. “The collective knowledge, insight, and talent between both companies are well-positioned to drive meaningful innovation in the contact center industry during these unprecedented times. We are ready to embark on this journey of growth and enthused about making a meaningful impact for all of our clients and CX delivery as a whole.” Together, this acquisition will globally provide companies with access to one of the largest Cisco practices with an extensive portfolio of services, including design, development, managed services, and more. The powerhouse created by these firms' experience will provide customers unmatched insight into the ever-changing landscape of contact center solutions. “We welcome Speech-Soft and its incredibly talented CEO, JP Reddy, to our family of companies. Moving forward, Speech-Soft will be an integral part of our growth story,” commented Richard R. Waterfield, Chairman of Waterfield Enterprises. ABOUT SPEECH-SOFT Speech-Soft Solutions supports large organizations across a variety of industries as an innovator in contact center digital transformation. Speech-Soft Solutions offers a variety of products and services via its Contact Center Practice, Speech Practice, Digital Transformation teams, and the Managed Services Practice. Each area of the firm is backed by talent whose experience, knowledge, and tenure are unmatched in the industry. ABOUT WATERFIELD TECHNOLOGIES Waterfield Technologies transforms customer engagement for organizations worldwide, from the earliest stages of planning through implementation and management. Waterfield Tech develops and sources solutions to increase efficiency and effectiveness across all platforms and channels throughout the entire contact center operation, delivering meaningful, measurable results through more engaged customers and employees. ABOUT WATERFIELD ENTERPRISES Waterfield(tm) is an American investment management company with interests in technology, energy, financial services, defense, management consulting, real estate, hospitality, and agriculture. Waterfield companies serve over 300 corporations and 30 Fortune 500 companies worldwide through operations in New York, Chicago, Los Angeles, San Francisco, London, Miami, Minneapolis, Austin, Tulsa, Oklahoma City, Dallas, and Roanoke, Indiana. For more information, please visit www.waterfield.com Press Contact: [email protected] Waterfield is an equal opportunity employer. For more on Waterfield, please visit www.waterfield.com Waterfield Private Equity Fund I subsidiary Waterfield Technologies (WTI) has acquired VoxGen, a UK-based leader in bot strategy and design, accelerating the growth of Waterfield’s conversational AI practices. VoxGen works with B2C organizations in the US, UK, and EU manages more than 1 million customer contacts per year.
The acquisition of VoxGen will expand Waterfield’s position as a global conversational AI technology and services partner for clients from mid-market to large enterprises looking to accelerate their CX transformation. Additionally, it better enables Waterfield’s fast-growing opportunities in retail, healthcare, government, and FinTech AI. “The VoxGen story started over 20 years ago with a simple mission: to harness the power of AI to enable natural, automated conversations,” shared Kerry Robinson, CEO of VoxGen. “I’m delighted to be teaming up with Waterfield Tech so we can help many more companies deliver an amazing customer experience and maximize the ROI from their investments in conversational AI, whatever the platform.” The acquisition will broaden Waterfield’s global network and enhance its suite of AI solutions. “VoxGen strengthens our ability to deliver leading AI solutions globally. The combination of Kerry Robinson’s team with Waterfield Technologies all-star CEO, Steve Kezirian, and his team, will no doubt yield impressive results.” Richard R. Waterfield, Chairman & CEO of Waterfield Enterprises, commented. Waterfield Enterprises has acquired over 70 businesses since Mr. Waterfield and his brother, J. Randall Waterfield, left Goldman Sachs to found the company in 1998. ABOUT VOXGEN VoxGen helps Customer Service, Product, and IT execs deliver maximum impact with their IVR, voice, and chatbot investments. We work with B2C organizations in the US, UK, and EU that manage more than a million customer contacts per year. Learn more at voxgen.com. ABOUT WATERFIELD TECHNOLOGIES Waterfield Technologies is a leading SAAS firm providing AI and cloud solutions for contact centers around the globe. Waterfield Technologies supports over 10,000 clients through 34 sales and operation centers worldwide. ABOUT WATERFIELD ENTERPRISES Waterfield (TM) is a diversified global holding company serving over 300 organizations, including over 30 Fortune 500 companies, with offices in New York, Los Angeles, San Francisco, Miami, Indiana, Oklahoma, Minneapolis, and London. Waterfield operates in the following industries: Banking, Finance, Insurance, Consulting, Defense, Security, Agriculture, Technology, Energy, Hospitality, and Real Estate. For more information, please visit waterfield.com. Press Contact: Deanna Schwieterman Waterfield is an equal opportunity employer. An Irvine, California resident, Richard Waterfield graduated from Columbia University and holds a bachelor of arts in economics. Richard Waterfield is the chief executive officer of the Waterfield Group, a private company that is trying to “build a better America.”
Waterfield Technologies, a subsidiary of the Waterfield Group, acquired Digital DataVoice, DDT, in 2018. Waterfield Technologies is a company that aims to create innovative and advanced solutions for contact centers such as customer experience applications. In this way, the acquisition of DDT is highly beneficial, as the company is a leading industry provider of contact center solutions and technologies. The two united into a single organization and expanded their reach and services throughout the industry. The goal was to create a database and legacy of long-term customers that can further their success in the contact center industry. Waterfield Technologies created a team with the purpose of assisting businesses and companies with digital transformation. The joint venture can also provide advanced technical certifications and deliver high-quality omnichannel experiences. Waterfield Private Equity Fund I subsidiary Waterfield Technologies has acquired Altura Communications, one of the largest communications solution organizations in the United States. Headquartered in Anaheim, CA, Altura manages over 10,000 customer sites in government, education, healthcare, and financial markets for over 8,000 customers from 25 locations in the United States.
Together, Altura and Waterfield Technologies represent a new kind of customer engagement powerhouse, where full end-to-end services are combined with consultancy, intelligent design services, and innovative technologies to deliver real value across the contact center landscape. This acquisition will broaden Waterfield Technologies’ global network to expand and deliver communication solutions, additionally combining the years of experience of both organizations. “Waterfield Technologies, run by Steve Kezirian, who is a strong CEO, is fast becoming one of the jewels in our family of companies,” Richard R. Waterfield commented. Mr. Kezirian joined Waterfield Technologies as its CEO in 2020. Steve brings 25 years of executive management experience across a diverse landscape of technology and services organizations including Full Potential Solutions. The Altura acquisition marks the 5th acquisition by Waterfield Technologies since its founding in 2000, and the 76th acquisition by Waterfield Enterprises since Mr. Waterfield and his brother, J. Randall Waterfield, both Goldman Sachs alumni, founded it in 1998. Waterfield Enterprises headquarters are located in Roanoke, Indiana, and Miami, Florida. ABOUT WATERFIELD ENTERPRISES Waterfield prides itself on a culture built on over 90 years of customer-first service and ideology. Whether you are a corporate client, private banking client, investor, employee, or simply a friend, we put you first in every instance. ABOUT WATERFIELD TECHNOLOGIES Waterfield Technologies is a leading enterprise software and professional services firm providing customer experience solutions for organizations around the globe. Our experience and technical capabilities put mission-critical applications in the hands of customers using rapid deployment methodologies and the ability to adapt applications to an ever-changing business landscape. ABOUT ALTURA Altura Communication Solutions is one of Avaya’s largest authorized Diamond Business Partners, an Extreme Networks Gold Business Partner, a Cisco Business Partner, and a leading provider of communication-enabled solutions and managed services. Press Contact: Deanna Schwieterman Waterfield is an equal opportunity employer. For more on Waterfield, please visit www.waterfield.com California-based investment banker Richard Waterfield serves as co-chairman and CEO of The Waterfield Group, an investment management firm operating in industries ranging from finance to technology. With over three decades of experience in the finance industry, Richard Waterfield guides The Waterfield Group in its mission to buy and build well-run American businesses.
The Waterfield Group recently acquired the building complex in Roanoke, Indiana, that used to be occupied by American Specialty Insurance. In the past 30 years, with the long-standing commitment of the Eshelman family, Roanoke has seen a renaissance, and the small American rural community has become known nationwide. The Eshelmans established their sports insurance company in Roanoke, which went on to sponsor the 1996 Atlanta Olympics, drawing attention to the small Indiana town. After selling their company in 2005 and vacating the office space, the Eshelmans were looking for the right tenant that could fit in with the culture of Roanoke and that would contribute to its future. The Waterfield Group is committed to continuing the work of the Eshelman family to further the prosperity of Roanoke by promoting the Midwestern values and Hoosier Hospitality that Mr. Waterfield was drawn to in making this purchase. Richard Waterfield is the CEO of Waterfield Enterprises, a diversified global holding company operating in such industries as real estate, security, and energy. Among his recent business activities, Richard Waterfield relocated the company's headquarters to Roanoke, Indiana.
According to the press release, the holding company will take over a historical building complex that spans 24,000 square feet in central Roanoke. Roanoke has earned a reputation as a successfully revitalized small rural community. Founded in 1850, the town traces its revival to 2000 with the founding of the award-winning fine dining establishment, Joseph Decuis. The company announced plans to establish its offices on the top floor of the two-story building. It will also renovate the ground floor space to include additional amenities for retail tenants. It acquired the building complex from the Eshelmans, who own and operate Joseph Decuis. The Eshelmans had operated their sports insurance company, American Specialty Insurance, in the building until selling the business in 2005. As co-chairman and chief executive officer at Waterfield Group, Richard Waterfield oversees and directs asset management and investment dealings for the company. Richard Waterfield also serves on the board of the Orange County, California, chapter of the Young Presidents' Organization, an association of chief executives aimed at improving leadership worldwide. Each year, the group hosts YPO EDGE, a 2-day thought-leadership event.
Founded in 1950, the Young Presidents' Organization boasts more than 29,000 members in 142 countries. The organization brings its members together for an annual event called YPO EDGE, which explores the latest advancements and innovations in business as a way to inspire business leaders worldwide. The 2019 YPO EDGE event celebrated the idea of perpetual improvement and upgrade with a theme titled "Life of RE_". Held in Cape Town, South Africa, 2019 YPO Edge featured speakers who focused on topics such as redesigning the business approach, reinventing lives, rethinking technology, and recommitting to learning. Futurist and venture capitalist Stephen Ibaraki addressed ways to redesign one's business approach by accessing investments in the fourth industrial revolution. Comedian Trevor Noah shared his story to inspire attendees to reinvent their lives. Journalist Manoush Zomorodi discussed ways to rethink technology by finding fresh ways to talk about it. Waterfield™ is building a better America. For more information, please visit www.waterfield.com. Accomplished business leader Richard Waterfield is the co-chairman and CEO of Waterfield Enterprises, an investment holding company that serves more than 300 organizations. Richard Waterfield also heads Waterfield Technology, a technology integrator with a range of software and service offerings.
Recently, Waterfield Technology announced its acquisition of contact center solutions provider PDT Communications. The two firms will draw on extensive knowledge and more than 40 years of combined expertise to uphold the highest standard in contact center services. PDT Communications has a history of providing innovative solutions to governmental agencies and the Department of Defense, as well as numerous Fortune 500 companies and small to mid-sized businesses. The combined company will continue to enhance customer experience across various industries, offering expertise and certification in platforms such as Cisco, Aspect, Genesys, and Avaya. Blending technical capabilities with unparalleled customer service, Waterfield and PDT Communications are looking forward to providing even greater innovation in the contact center industry. Waterfield is building a better America. For more information, please visit www.waterfield.com. Prior to beginning his career on Wall Street as a stock analyst and hedge fund manager, Richard Waterfield earned a degree in economics from Columbia University in New York City. The current co-chairman and CEO of the Waterfield Group, Richard Waterfield supports organizations that include the Republican National Committee, the Senatorial Inner Circle, the Young Presidents' Organization, and MENSA.
Since its founding in England in 1946, MENSA has become a leading international organization for highly intelligent individuals. In addition to providing a platform for social interaction and networking, MENSA members work to foster human intelligence and support intelligence-focused research. Currently MENSA counts over 130,000 members worldwide. To qualify for MENSA, candidates must first score in the top two percent of the general population on a standardized intelligence test. The admission test, which takes two hours to complete, includes a section on logic and another on deductive reasoning. To be invited to join MENSA, candidates must score in the 98th percentile on one of the two sections. For additional information on MENSA and the admission test, visit www.us.mensa.org/join/testing/. |
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