Waterfield Acquires Speech-Soft Solutions, Further Expanding Its Global Delivery Capabilities5/18/2022 Waterfield Private Equity Fund I, LP subsidiary Waterfield Technologies, a premier contact center solutions provider dedicated to delivering innovative solutions that span the entire contact center, has acquired Speech-Soft Solutions, further expanding its global delivery capabilities. Speech-Soft is a global provider of digital transformation services across the contact center with a specialization in Cisco integration and support and is the driving force behind products including Komandex Reskiller, Cisco CCE Contact Center Portal, and EntrAI.
“Our team holds an unparalleled depth of expertise on nearly every platform and technology within the contact center today,” said Steve Kezirian, CEO of Waterfield Technologies. “One of the biggest challenges companies face is understanding how to design their applications and stitch their technology together in a way that enables great experiences for the customer and agent. Our expertise lies in our ability to understand the entire ecosystem and deploy a solution that meets the KPIs set for those systems, regardless of platform. With the addition of Speech-Soft, we’re doubling down on our commitment to helping our customers solve this challenge so they can deliver real value.” Speech-Soft, now a division of Waterfield Technologies, will remain led by current CEO JP Reddy. “The entire team at Speech-Soft is very excited to join forces with Waterfield Technologies,” said JP Reddy, co-founder, and CEO of Speech-Soft Solutions. “The collective knowledge, insight, and talent between both companies are well-positioned to drive meaningful innovation in the contact center industry during these unprecedented times. We are ready to embark on this journey of growth and enthused about making a meaningful impact for all of our clients and CX delivery as a whole.” Together, this acquisition will globally provide companies with access to one of the largest Cisco practices with an extensive portfolio of services, including design, development, managed services, and more. The powerhouse created by these firms' experience will provide customers unmatched insight into the ever-changing landscape of contact center solutions. “We welcome Speech-Soft and its incredibly talented CEO, JP Reddy, to our family of companies. Moving forward, Speech-Soft will be an integral part of our growth story,” commented Richard R. Waterfield, Chairman of Waterfield Enterprises. ABOUT SPEECH-SOFT Speech-Soft Solutions supports large organizations across a variety of industries as an innovator in contact center digital transformation. Speech-Soft Solutions offers a variety of products and services via its Contact Center Practice, Speech Practice, Digital Transformation teams, and the Managed Services Practice. Each area of the firm is backed by talent whose experience, knowledge, and tenure are unmatched in the industry. ABOUT WATERFIELD TECHNOLOGIES Waterfield Technologies transforms customer engagement for organizations worldwide, from the earliest stages of planning through implementation and management. Waterfield Tech develops and sources solutions to increase efficiency and effectiveness across all platforms and channels throughout the entire contact center operation, delivering meaningful, measurable results through more engaged customers and employees. ABOUT WATERFIELD ENTERPRISES Waterfield(tm) is an American investment management company with interests in technology, energy, financial services, defense, management consulting, real estate, hospitality, and agriculture. Waterfield companies serve over 300 corporations and 30 Fortune 500 companies worldwide through operations in New York, Chicago, Los Angeles, San Francisco, London, Miami, Minneapolis, Austin, Tulsa, Oklahoma City, Dallas, and Roanoke, Indiana. For more information, please visit www.waterfield.com Press Contact: [email protected] Waterfield is an equal opportunity employer. For more on Waterfield, please visit www.waterfield.com
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