 Waterfield Private Equity Fund I subsidiary Waterfield Technologies (WTI) has acquired VoxGen, a UK-based leader in bot strategy and design, accelerating the growth of Waterfield’s conversational AI practices. VoxGen works with B2C organizations in the US, UK, and EU manages more than 1 million customer contacts per year.
The acquisition of VoxGen will expand Waterfield’s position as a global conversational AI technology and services partner for clients from mid-market to large enterprises looking to accelerate their CX transformation. Additionally, it better enables Waterfield’s fast-growing opportunities in retail, healthcare, government, and FinTech AI. “The VoxGen story started over 20 years ago with a simple mission: to harness the power of AI to enable natural, automated conversations,” shared Kerry Robinson, CEO of VoxGen. “I’m delighted to be teaming up with Waterfield Tech so we can help many more companies deliver an amazing customer experience and maximize the ROI from their investments in conversational AI, whatever the platform.” The acquisition will broaden Waterfield’s global network and enhance its suite of AI solutions. “VoxGen strengthens our ability to deliver leading AI solutions globally. The combination of Kerry Robinson’s team with Waterfield Technologies all-star CEO, Steve Kezirian, and his team, will no doubt yield impressive results.” Richard R. Waterfield, Chairman & CEO of Waterfield Enterprises, commented. Waterfield Enterprises has acquired over 70 businesses since Mr. Waterfield and his brother, J. Randall Waterfield, left Goldman Sachs to found the company in 1998. ABOUT VOXGEN VoxGen helps Customer Service, Product, and IT execs deliver maximum impact with their IVR, voice, and chatbot investments. We work with B2C organizations in the US, UK, and EU that manage more than a million customer contacts per year. Learn more at voxgen.com. ABOUT WATERFIELD TECHNOLOGIES Waterfield Technologies is a leading SAAS firm providing AI and cloud solutions for contact centers around the globe. Waterfield Technologies supports over 10,000 clients through 34 sales and operation centers worldwide. ABOUT WATERFIELD ENTERPRISES Waterfield (TM) is a diversified global holding company serving over 300 organizations, including over 30 Fortune 500 companies, with offices in New York, Los Angeles, San Francisco, Miami, Indiana, Oklahoma, Minneapolis, and London. Waterfield operates in the following industries: Banking, Finance, Insurance, Consulting, Defense, Security, Agriculture, Technology, Energy, Hospitality, and Real Estate. For more information, please visit waterfield.com. Press Contact: Deanna Schwieterman Waterfield is an equal opportunity employer.
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 An Irvine, California resident, Richard Waterfield graduated from Columbia University and holds a bachelor of arts in economics. Richard Waterfield is the chief executive officer of the Waterfield Group, a private company that is trying to “build a better America.”
Waterfield Technologies, a subsidiary of the Waterfield Group, acquired Digital DataVoice, DDT, in 2018. Waterfield Technologies is a company that aims to create innovative and advanced solutions for contact centers such as customer experience applications. In this way, the acquisition of DDT is highly beneficial, as the company is a leading industry provider of contact center solutions and technologies. The two united into a single organization and expanded their reach and services throughout the industry. The goal was to create a database and legacy of long-term customers that can further their success in the contact center industry. Waterfield Technologies created a team with the purpose of assisting businesses and companies with digital transformation. The joint venture can also provide advanced technical certifications and deliver high-quality omnichannel experiences. |
Richard WaterfieldCo-Chairman & CEO Archives
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