Waterfield Technologies Expands Contact Center Solutions

An accomplished investment banker, Richard Waterfield serves as the CEO and co-chairman of Waterfield Group and Waterfield Enterprises. Among his professional activities, Richard Waterfield assisted with the acquisition of Digital DataVoice, a provider of contact center solutions that has been in operation for more than three decades.

In 2019, Waterfield Technologies purchased Digital DataVoice to expand its services and technology capabilities to offer best-of-breed contact center solutions across multiple verticals.
Digital DataVoice provides actionable omnichannel customer experiences designed to help accomplish diverse business goals.

Through the acquisition, Waterfield Technologies became one of the most sizable technology distribution and system integration firms offering contact center solutions. It seeks to offer customers a suite of solutions to meet a variety of demands, whether the need to expand service initiatives by simply building upon a preexisting environment or by designing and executing a premier customer experience. Additionally, the new offerings will address such technology needs as PBX, WFM, and persistent omnichannel awareness.

Waterfield™ is building a better America. For more information, please visit www.waterfield.com.